Personal values and opinion with people who may have different views than them.. staying gentle, openly listening, civil and agreeing to disagree, perhaps but stayin in the conversation. A book, The Big Sort covers why... More »
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… so they’ll want to come back next year. How many conferences have you attended where you felt talked “at” by a series of speakers up on stage? Then you rushed between sessions to meet... More »
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She’s one of my all time heroes - as a writer, actor and defender of justice. She’s perhaps most well-known as the national security adviser on the TV show "The West Wing”, Anna Deavere Smith... More »
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If Berkeley linguistics professor, Dr. George Lakoff <http://www.rockridgeinstitute.org/people/lakoff> had his way, the Kerry campaign would have run a commercial attacking the "baby tax." He wanted to divide the interest on the national debt by the... More »
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"With emergency lights and sirens or silent speed through the dark, a metaphor travels outside of the usual lanes of logic to gain attention, anchor memory, cause hearts to beat again, and douse doubts, said... More »
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Here's an approach to harnessing the power of specificity to build credibility. To avoid writing drivel or deadeningly dull descriptions, Guy Kawasaki, founder of a Silicon Valley venture capital firm and author of *The Art... More »
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Avoid the "stop sign" words that stop people from listening further or liking you. One of the most potent stoppers is "but." For example, if you compliment someone and then say "but," that person doesn't... More »
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Last month your colleague asked you to present your team's ideas for streamlining some of the tasks in your unit. The meeting is today. You're thoroughly prepared and confident that your team's ideas are worthwhile.... More »
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Going to give a speech, sing, perform or simply spend an active day schmoozing at a conference? Then prepare your throat to sound your best so people love to listen. “Bite your tongue” and nine... More »
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